Highland Ridge RV 2-Year Transferable Warranty

Highland Ridge RV 2-Year Transferable Warranty

Download 2nd Owner Warranty Registration Form Form

WHAT AND WHO IS COVERED

The Highland Ridge RV (“Highland”) warranty covers this recreational vehicle (“RV”), when used only for its intended purpose of recreational travel and camping, for two (2) years of use, whichever occurs first. It covers RV’s sold in, and remain in, the United States, U.S. Territories and Canada, only. The warranty periods begin on the date that the RV is delivered to the first retail purchaser by an independent, authorized dealer of Highland, or, if the dealer places the vehicle in service prior to retail sale, on the date the RV is first placed in such service.  In the event that a substantial defect in material or workmanship, attributable to Highland, is found to exist during the warranty periods, it will be repaired or replaced, at Highland’s option, without charge to the RV owner, in accordance with the terms, conditions and limitations of this limited warranty.

This limited warranty applies to the first consumer purchaser, and the next subsequent owner, only.  This limited warranty may be transferred once during the two (2) year warranty period.  However, the subsequent owner must submit a warranty transfer form to Highland along with the applicable processing fee to make the warranty transfer effective.  You may contact an independent, authorized dealer for details.  All rights and limitations within this warranty are applicable to the original owner and the subsequent owner of the RV.  The subsequent owner’s warranty coverage period is the remaining balance of the warranty coverage period that prior owner was entitled to under this limited warranty.

Highland’s obligation to repair or replace defective materials or workmanship is the sole obligation of Highland under this limited warranty. Highland reserves the right to use new or remanufactured parts of similar quality to complete any work, and to make parts and design changes from time to time without notice to anyone.  Highland reserves the right to make changes in the design or material of its products without incurring any obligation to incorporate such changes in any product previously manufactured.  Highland makes no warranty as to the future performance of this RV, and this limited warranty is not intended to extend to the future performance of this RV, or any of its materials, components or parts.  In addition, the RV owner’s obligation to notify Highland, or an independent, authorized dealer, of a claimed defect does not modify any obligation placed on the RV owner to contact Highland directly when attempting to pursue remedies under state or federal law.

LIMITATIONS, EXCLUSIONS AND DISCLAIMER OF IMPLIED WARRANTIES

ANY IMPLIED WARRANTY THAT IS FOUND TO ARISE BY WAY OF STATE OR FEDERAL LAW, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR ANY IMPLIED WARRANTY OF FITNESS, IS LIMITED IN DURATION TO THE DURATIONS SET FORTH IN THIS LIMITED WARRANTY AND IS LIMITED IN SCOPE OF COVERAGE TO THE SCOPE OF COVERAGE OF THIS LIMITED WARRANTY.  Highland makes no warranty of any nature beyond that contained in this limited warranty.  Highland does not authorize any person to create any other obligation or liability for it regarding this RV, and Highland is not responsible for any representation, promise or warranty made by any dealer or other person beyond what is expressly stated in this limited warranty, and no one has the authority to enlarge, amend or modify this limited warranty.  Any selling or servicing dealer is not Highland’s agent, but an independent entity.

HIGHLAND SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM BREACH OF THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTY.  THIS EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES SHALL BE INDEPENDENT OF ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY WARRANTY, AND THIS EXCLUSION SHALL SURVIVE ANY DETERMINATION THAT THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTY HAS FAILED OF ITS ESSENTIAL PURPOSE. 

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

HOW TO GET SERVICE

To obtain warranty service the owner must do all of the following:

  1. Notify an independent, authorized dealer of Highland, or Highland, of the substantial defect in material or workmanship attributable to Highland, within the applicable warranty coverage period designated above that you are making a warranty claim under;
  2. Provide the notification mentioned in (1), above, within ten (10) days of when the owner discovered, or should have discovered, the substantial defect in material or workmanship attributable to Highland; and
  3. Promptly schedule an appointment with and take the RV to an independent, authorized dealer of Highland, or Highland, for repairs; and
  4. Pays any freight or transportation costs, import duties, fees and all incidental expenses associated with obtaining warranty service.
  5.  

For warranty service, simply contact one of Highland’s independent, authorized service centers for an appointment and then deliver your RV to the service center on the specified appointment date.  If you need assistance you may contact Highland Ridge RV, at 3195 N. S.R. 5, Shipshewana, Indiana 46565, Attn: Customer Service, (260) 768-7771 or www.Highlandridgerv.com.

NOTE: Highland does not control the scheduling of service work at the independent, authorized dealerships.  You may encounter some delay in scheduling or completion of work.  Also, you must notify the selling dealer at time of delivery to have work performed on any defect that occurred at the factory during manufacture at no cost to you as provided by this limited warranty.  (See below under WHAT IS NOT COVERED).

If two (2) or more service attempts have been made to correct any covered defect that you believe impairs the value, use or safety of the RV, or if it has taken longer than thirty (30) days for those types of repairs to be completed, you must, to the extent permitted by law, notify Highland directly, in writing, at the above address, of the unsuccessful repair(s) of the alleged defect(s) so that Highland can become directly involved in making sure that you are provided service pursuant to the terms of this limited warranty. 

WHAT IS NOT COVERED

By way of example only, this limited warranty does not cover any of the following: defects in materials, components or parts of the RV not attributable to Highland; items that are added or changed after the RV leaves the possession of Highland; additional equipment or accessories installed at any dealership, or other place of business, or by any other party, other than Highland; any RV used for rental or other commercial purposes (Note: It shall be concluded that the RV has been used for commercial and/or business purposes if the RV owner or user files a tax form claiming any business or commercial tax benefit related to the RV, or if the RV is purchased, registered or titled in a business name); any RV sold or used outside of the United States, U.S. Territories or Canada; any RV not used solely for recreational travel and camping; any RV purchased through auction or wholesale; any RV purchased from a dealer that is not an authorized dealer of Highland; normal wear, tear or usage, such as tears, punctures, soiling, mildew, fading, or discoloration of exterior plastic or fiberglass, or soft goods, such as upholstery, drapes, carpet, vinyl, screens, cushions, mattresses and fabrics; the effects of condensation or moisture from condensation inside the RV; mold or any damage caused by mold to the inside or outside of the RV; imperfections that do not affect the suitability of the RV for its intended purpose of recreational use or items that are working as designed but that you are unhappy with; problems, including water leaks, related to misuse, mishandling, neglect or abuse, including failure to maintain the RV in accordance with the owner’s manual, or other routine maintenance such as inspections, lubricating, adjustments, tightening of screws and fittings, tightening of lug nuts, sealing, rotating tires; loss or damage to the plumbing system caused by freezing; damage due to accident, whether or not foreseeable, including any acts of weather or damage or corrosion due to the environment, theft, vandalism, fire, or other intervening acts not attributable to Highland; claims for personal injuries of any type; service items such as lubricants, fluids, filters, etc.; damage resulting from tire wear or tire failure; defacing, scratches, dents, chips on any surface or fabric of the RV; damage caused by off road use, overloading the RV or alteration of the RV, or any of its components or parts; wheel alignment or adjustments to axles when caused by improper maintenance, loading or damage from road hazards, including off road travel, wheel damage or balancing or damage from tire failures.  Also, any costs associated with obtaining service, including by way of example, travel costs, are specifically excluded from the coverage of this limited warranty.

In addition, this limited warranty does not cover any material, component or part of the RV that is warranted by another entity, including, by way of example, handling, braking, wheel balance, muffler, tires, tubes, batteries, gauges, generator, hydraulic jacks, inverter, converter, microwave, television, DVD/CD player, radio, speakers, television, refrigerator, range, water heater, water pump, stove, carbon monoxide detector, smoke detector, propane detector, furnace or any air conditioner.  (Note:  The written warranty provided by the manufacturer of the component part is the direct responsibility of that manufacturer).

Defects and/or damage to interior and exterior surfaces, trim, upholstery and other appearance items may occur at the factory.  These items are usually detected and corrected at the factory or by the selling dealer prior to delivery to the retail customer. You must inspect your RV for this type of damage when you take delivery.  If you find any such defect or damage you must notify the selling dealer at time of delivery to have these items covered by this limited warranty and to have work performed on the items at no cost to you as provided by this limited warranty.

EVENTS DISCHARGING HIGHLAND FROM OBLIGATION UNDER WARRANTY

Certain things completely discharge Highland from any obligation under this warranty and void it.  By way of example, the following shall discharge Highland from any express or implied warranty obligation to repair or replace any defect that results from: any rental or other commercial use or purchase of the RV (as defined in this warranty), any RV sold outside of, or used outside of, the United States, U.S. Territories or Canada, through an auction or wholesale or by a non-authorized dealer, any defect in a separately manufactured component part, owner neglect or failure to provide routine maintenance (See owner’s manual), unauthorized alteration, off road use, collision or accident, whether or not foreseeable, including any acts of weather or damage or corrosion due to the environment, theft, vandalism, fire, explosions, overloading in excess of weight ratings, and tampering with any portion of the RV.

LEGAL REMEDIES

Any action to enforce any portion of this limited warranty, or any implied warranty, shall be commenced within six (6) months after expiration of the warranty coverage period designated above that you are trying to enforce.  Any performance of repairs shall not suspend any limitation period from expiring.  Any performance of repairs after the warranty coverage periods have expired, or performance of repairs regarding anything excluded from coverage under this limited warranty shall be considered “good will” repairs, and they will not alter the express terms of this limited warranty, or extend the warranty coverage periods or this limitation period in this paragraph.  In addition, this warranty is not intended to extend to future performance, and nothing in this warranty, or any action of Highland, or any agent of Highland, shall be interpreted as an extension of the warranty or this limitation period.  Some states do not allow a reduction in the statute of limitations, so this reduction may not apply to you.

WARRANTY REGISTRATIONS

Your warranty registration records should be completed and delivered to the manufacturers of component parts. The selling dealership will assist you in completing and filling out the Highland product warranty registration form.  That form must be returned to Highland within ten (10) days of your taking delivery of the RV.  Your Highland warranty will not be registered unless this warranty registration is completed and received by Highland. Failure to file this warranty registration with Highland will not affect your rights under this limited warranty as long as you can present proof of purchase, but it can cause delays in obtaining the benefits of this limited warranty, and it may inhibit any servicing facility’s ability to provide proper repairs and/or part replacement.

CARE AND MAINTENANCE

It is the Owner’s responsibility to perform proper care and maintenance of the RV, and to assure correct load distribution.  For details regarding this, please see your Highland owner’s manual and the owner’s manuals of other component part manufacturers.  These outline various care and maintenance that is required to maintain your RV. Please review all manuals supplied with your RV, and contact your selling dealership or supplier of the component part if you have questions.  Note: Failure to maintain the RV as noted in those manuals voids this limited warranty, and any damage to the RV as a result of your failure to perform such care, is not covered by this limited warranty.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

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