Frequently Asked Questions
Click here to download a complete list of FAQ's
Q: Can I purchase an RV directly from Highland Ridge RV?
A: No, Highland Ridge RV is not licensed or authorized to sell retail units. Use the "FIND A DEALER" tab located above to
find the dealer nearest you.
Q: How long is the warranty on my R.V.?
A: There is a two-year limited warranty on all Highland Ridge RV products. Some exclusions apply. Refer to your warranty
manual or contact your dealer for details.
Q: Is my warranty transferable?
A: Yes. There is a fee for this transfer and some other stipulations.
Contact your dealer for details.
Q: Where can I find my Vehicle Identification Number? (VIN #).
A:You can locate your VIN # on the pinbox/a-frame of your RV. You will also find a data sticker on the side of your RV
which has the VIN # as well. It is very important to have your VIN number handy when contacting your dealer or Highland Ridge RV.
Q: How often should I check my exterior seals?
Exterior seals should be checked four times a year. Touch up and reseal on an as needed basis. Contact your dealer for
specifics on sealants needed.
Q: Can I install a receiver on my RV?
A; No. Some coaches can be equipped with an 1-1/4" receiver designed to carry bikes. Weight must not exceed 125 lbs.
Contact your dealer for details.
Q: Can I obtain schematics/wiring diagrams for my R.V.?
A: No. Highland Ridge RV does not have schematics available for public distribution. If you have a technical question or
concern, you should contact your selling dealership for assistance.
Q: How can I find out if my RV falls under a recall?
A: Contact your selling dealer or contact NHTSA.
You may either call the Auto Safety Hotline toll-free at
1-800-424-9393 or write to:
US Department of Transportation
Washington, DC 20590
Q: Do I have to use Nitrogen to re-inflate my tires or can I use air to inflate my tires?
A: Putting air in your tires in place of Nitrogen will not harm your tires.
Q: Can I order parts directly from Highland Ridge RV?
A: No. Highland Ridge RV does not sell parts directly to retail customers.
selling dealership to order parts.
Q: How do I care for my exterior graphics?
A: Sharpline's premium pressure-sensitive graphics have been professionally applied to this vehicle. These graphics require little maintenance to keep their appearance looking "like new". Sharpline recommends the following steps below to promote the long-term durability of the graphics.
Graphic Care Procedures
- Do wash the graphics with plain soap and water or any car wash detergent.
- Do keep high-pressure spray nozzles at least 1-1/2 feet from the edge of the graphics. High-pressure spray may cause the edge of the graphic to lift and peel.
- Do test any cleaning solution on a small section of the graphic before using.
- Don't use any aromatic solvents such as acetone, M.E.K., toluene, gasoline, paint thinner or lacquer thinner on the graphics. Solvents may soften the vinyl and
- Don't let gasoline or other fuels drip or stay on the graphics for any length of time. If a spill occurs, wipe off and rinse with water immediately.
- Don't apply paint or clearcoat over the graphics.
- Don't apply wax over the graphics, especially if the wax contains any petroleum distillates. Wax that has dried along the edge of a graphic can be removed with cotton swabs after softening it with isopropyl alcohol. Be sure to rinse the area thoroughly after cleaning.
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